Churn Risk Survey

Identify customers at risk of canceling to understand their concerns and take proactive retention action.

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Churn Risk Survey

Identify customers at risk of canceling to understand their concerns and take proactive retention action.

Your name

Email address*

How satisfied are you with our product or service overall?*

How likely are you to continue using our product in the next 3 months?*

Very likelySomewhat likelyUnsureUnlikelyVery unlikely / I plan to cancel

What concerns do you have about continuing? (Select all that apply)

Price is too high for the valueMissing features I needProduct is too difficult to usePoor customer support experiencesFound a better alternativeMy needs have changedBudget constraints

Can you tell us more about the challenges you've been experiencing?

Would a conversation with our team help address your concerns?*

Yes, please reach outMaybe, I'd consider itNo, I prefer not to be contacted

What would it take for you to remain a happy customer?

Template Details

CategorySurveys

IndustrySurveys & Research

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surveyschurnretentioncustomer-successcancellation