Customer Churn and Cancellation Reason Survey

Customer Churn and Cancellation Reason Survey — Form Fields

This surveys template includes 8 fields. Businesses collect feedback from customers who canceled subscriptions to understand churn drivers. Free to customize and use on ZenBuild.

• First Name (text, optional)
• How long were you a customer? (dropdown selection, required) — options: Less than 1 Month, 1-3 Months, 3-6 Months, 6-12 Months, More than 1 Year
• Primary Reason for Canceling (dropdown selection, required) — options: Too Expensive, Missing Features, Found a Better Alternative, No Longer Need It, Technical Issues, Customer Support Issues, Other
• Overall Satisfaction Before Canceling (rating, required)
• What could we have done to keep you? (long text, required)
• Would you consider returning in the future? (multiple choice, required) — options: Yes, No, Maybe
• Would you recommend us to others despite leaving? (multiple choice, required) — options: Yes, No
• Any final thoughts or suggestions (long text, optional)