Customer Complaint Escalation Tracking Form

Customer Complaint Escalation Tracking Form — Form Fields

This operations template includes 10 fields. Log, track, and escalate customer complaints for root cause analysis and corrective action. Free to customize and use on ZenBuild.

• Logged By (text, required)
• Email (email, required)
• Customer Name and Account (text, required)
• Complaint Date Received (text, required)
• Complaint Category (dropdown selection, required) — options: Product Quality, Service Failure, Delivery Issue, Billing, Safety, Regulatory, Other
• Complaint Description (long text, required)
• Initial Severity (dropdown selection, required) — options: Minor, Moderate, Major, Critical (Safety/Regulatory)
• Assigned Owner for Resolution (text, required)
• Root Cause Category (preliminary) (dropdown selection, optional) — options: Manufacturing, Design, Supplier, Logistics, Process, Human Error, Unknown
• Formal CAPA Required? (multiple choice, required) — options: Yes, No, Under Review