Customer Effort Score Survey

Measure how much effort customers had to exert to resolve an issue or complete an interaction with your company.

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Customer Effort Score Survey

Measure how much effort customers had to exert to resolve an issue or complete an interaction with your company.

What type of interaction did you just have with us?*

How easy was it to complete your task or resolve your issue? (1 = Very difficult, 5 = Very easy)*

Was your issue or task fully resolved?*

Yes, fully resolvedPartially resolvedNo, still unresolved

What added to the difficulty? (Select all that apply)

Had to contact us multiple timesLong wait timesHard to find informationTransferred between agents or departmentsConfusing website or interfaceUnhelpful or unclear responsesNone — it was easy

Please describe your experience and any specific friction points.

What could we do to make this process easier in the future?

Email address (optional, for follow-up)

Template Details

CategorySurveys

IndustrySurveys & Research

Fields7

Uses0

surveyscustomer-effortCESsupportcustomer-experience