Loading...

Templates Free Tools Guides Contact Us

Sign in Get Started

Templates Free Tools Guides Contact Us Privacy Terms

© 2026 ZenBuild. All rights reserved.

→

→

Customer Service Chat Session Feedback Form - Free Feedback Template | ZenBuild | ZenBuild

Templates→Feedback→Customer Service Chat Session Feedback Form

Customer Service Chat Session Feedback Form

Gather post-chat feedback on customer service agent quality and issue resolution.

0.0 (0 ratings)

Sign in to rate this template

Preview

READ-ONLY MODE

Template Details

CategoryFeedback

Fields7

Uses0

Views1

customer servicechatsupportresolution

Customer Service Chat Session Feedback Form — Form Fields

This feedback template includes 7 fields. Gather post-chat feedback on customer service agent quality and issue resolution. Free to customize and use on ZenBuild.

Issue Category (dropdown selection, required) — options: Billing, Technical Support, Order Status, Returns, Account Access, Product Question
Agent Knowledge and Helpfulness (rating, required)
Response Speed During Chat (rating, required)
Issue Resolution (rating, required)
Was Your Issue Resolved? (dropdown selection, required) — options: Fully Resolved, Partially Resolved, Not Resolved, Escalated to Another Team
Did You Have to Repeat Your Problem? (multiple choice, required) — options: No, Once, Multiple Times
What Could Have Been Better? (long text, optional)