Customer Support Chat Session Feedback — Form Fields
This feedback template includes 9 fields. Collect immediate feedback after a live customer support chat session. Free to customize and use on ZenBuild.
Chat Session ID (if provided) (text, optional)
Nature of your inquiry (dropdown selection, required) — options: Technical Issue, Billing Question, Account Access, Product Information, Complaint, General Question
Agent Responsiveness (rating, required)
Clarity of Agent's Explanations (rating, required)
Professionalism of Support Agent (rating, required)
Was your issue resolved during this chat? (multiple choice, required) — options: Yes, fully, Partially, No
Did the agent understand your issue correctly? (multiple choice, required) — options: Yes, immediately, After some clarification, No
Additional comments about this support interaction (long text, optional)
Overall Chat Support Experience (rating, required)
