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IT Help Desk Support Quality Survey - Free Surveys Template | ZenBuild | ZenBuild

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IT Help Desk Support Quality Survey

Assess employee satisfaction with internal IT support response and resolution quality.

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CategorySurveys

IndustrySurveys & Research

Fields10

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IT supporthelp deskemployeetechnology

IT Help Desk Support Quality Survey — Form Fields

This surveys template includes 10 fields. Assess employee satisfaction with internal IT support response and resolution quality. Free to customize and use on ZenBuild.

Ticket or Case Number (optional) (text, optional)
Type of issue reported (dropdown selection, required) — options: Hardware Problem, Software/App Issue, Network/Connectivity, Account Access, New Equipment Request, Other
Response Time (rating, required)
Technical Knowledge of Support Staff (rating, required)
Clarity of Communication (rating, required)
Issue Resolution Quality (rating, required)
Was your issue fully resolved? (multiple choice, required) — options: Yes, Mostly, Partially, No
Additional comments on your support experience (long text, optional)
How many IT tickets have you submitted in the last 6 months? (number, optional)
Overall Help Desk Satisfaction (rating, required)