Local Government Services Satisfaction Survey

Local Government Services Satisfaction Survey — Form Fields

This surveys template includes 9 fields. Assess citizen satisfaction with municipal services and responsiveness. Free to customize and use on ZenBuild.

• City or Municipality (text, required)
• Which services have you used recently? (dropdown selection, required) — options: Permit Applications, Utility Services, Parks & Recreation, Public Library, Road Maintenance, Waste Collection
• Ease of Accessing City Services Online (rating, required)
• Staff Responsiveness (rating, required)
• Overall Quality of City Services (rating, required)
• Have you contacted the city for an issue in the last year? (multiple choice, required) — options: Yes, No
• Was your issue resolved satisfactorily? (multiple choice, optional) — options: Yes, Partially, No, Still pending
• Suggestions for improving city services (long text, optional)
• How do you prefer to interact with city services? (checkboxes, required) — options: City Website, Mobile App, Phone, In-Person, Email