Online Banking Feature Satisfaction Survey

Online Banking Feature Satisfaction Survey — Form Fields

This surveys template includes 10 fields. Evaluate customer satisfaction with digital banking features and usability. Free to customize and use on ZenBuild.

• How long have you been a customer? (dropdown selection, required) — options: Less than 1 year, 1-3 years, 3-5 years, More than 5 years
• Which features do you use regularly? (checkboxes, required) — options: Mobile Deposit, Bill Pay, Fund Transfers, Account Alerts, Budgeting Tools, Zelle/P2P Payments
• Ease of Use of Mobile App (rating, required)
• Online Security Confidence (rating, required)
• Customer Support Quality (rating, required)
• Have you experienced any technical issues in the last 3 months? (multiple choice, required) — options: Yes, No
• Describe any issues you experienced (long text, optional)
• Overall Satisfaction with Digital Banking (rating, required)
• Would you recommend our digital banking to others? (multiple choice, required) — options: Definitely, Probably, Unlikely, No
• Email Address (email, optional)