Product Return and Refund Authorization Request

Product Return and Refund Authorization Request — Form Fields

This operations template includes 11 fields. Process a customer or internal product return request with item details and reason codes. Free to customize and use on ZenBuild.

• Customer or Requester Name (text, required)
• Email Address (email, required)
• Order or Invoice Number (text, required)
• Product Name and SKU (text, required)
• Quantity Being Returned (number, required)
• Return Reason (dropdown selection, required) — options: Defective or damaged, Wrong item shipped, No longer needed, Quantity error, Quality not as expected, Duplicate order, Other
• Detailed Description of Issue (long text, required)
• Desired Resolution (dropdown selection, required) — options: Full refund, Replacement, Store credit, Exchange for different item, Partial refund
• Is the product in original packaging? (multiple choice, required) — options: Yes, No, Partial
• Upload Photos of Item (file upload, optional)
• Best Contact Phone Number (text, optional)