Return Merchandise Authorization Request

Return Merchandise Authorization Request — Form Fields

This business template includes 10 fields. Customers request an RMA number to return defective or unwanted products for exchange or refund. Free to customize and use on ZenBuild.

• Customer Name (text, required)
• Email Address (email, required)
• Order Number (text, required)
• Product Name or SKU (text, required)
• Quantity to Return (number, required)
• Reason for Return (dropdown selection, required) — options: Defective, Wrong Item Received, Damaged in Shipping, Changed Mind, Duplicate Order, Other
• Describe the Issue (long text, required)
• Preferred Resolution (dropdown selection, required) — options: Refund, Exchange, Store Credit, Repair
• Photo of Damaged Item (file upload, optional)
• I confirm item is in original packaging (checkboxes, optional)