Service Level Agreement Review and Renewal Form

Service Level Agreement Review and Renewal Form — Form Fields

This operations template includes 12 fields. Document the review and renewal process for internal or external service level agreements. Free to customize and use on ZenBuild.

• SLA Owner Name (text, required)
• SLA Owner Email (email, required)
• Service Provider / Department (text, required)
• SLA Title and Reference Number (text, required)
• Current Expiry Date (text, required)
• SLA Type (dropdown selection, required) — options: Internal IT SLA, External vendor SLA, Customer-facing SLA, Partner SLA
• Current Performance vs SLA Targets (dropdown selection, required) — options: Consistently meeting, Mostly meeting, Occasionally missing, Frequently missing
• Key metrics reviewed this period (long text, required)
• Incidents or breaches during this period (long text, optional)
• Renewal Recommendation (dropdown selection, required) — options: Renew unchanged, Renew with updated targets, Renew with new penalties, Terminate and re-tender, Terminate entirely
• Proposed changes for next SLA period (long text, optional)
• Stakeholder Sign-Off Obtained? (dropdown selection, required) — options: Yes, In progress, No