Social Media Crisis Response Protocol Form

Social Media Crisis Response Protocol Form — Form Fields

This marketing template includes 8 fields. Document and activate brand response protocols when a social media crisis emerges. Free to customize and use on ZenBuild.

• Reporting Team Member (text, required)
• Date and Time Detected (text, required)
• Crisis Type (dropdown selection, required) — options: Product Complaint, Offensive Content, Data Breach, Executive Misconduct, False Information, Other
• Severity Level (dropdown selection, required) — options: Low, Medium, High, Critical
• Summary of Incident (long text, required)
• Initial Actions Taken (checkboxes, optional) — options: Post Removed, Comment Disabled, Response Posted, Legal Notified, PR Team Notified
• External Statement Required? (multiple choice, required) — options: Yes, No, Under Review
• Escalation Contact Name (text, required)