Software Onboarding Experience Feedback Form — Form Fields
This feedback template includes 9 fields. Collect user feedback on their experience during initial software product onboarding. Free to customize and use on ZenBuild.
How long ago did you complete onboarding? (dropdown selection, required) — options: Just finished, Within the past week, 1-2 weeks ago, More than 2 weeks ago
Clarity of Onboarding Instructions (rating, required)
Time Required to Get Started (rating, required)
Usefulness of Tutorial/Walkthrough (rating, required)
Were you able to complete your first key task after onboarding? (multiple choice, required) — options: Yes, easily, Yes, with some difficulty, No, I needed help, No, I gave up
Parts of onboarding that were confusing (checkboxes, optional) — options: Account Setup, Feature Discovery, Data Import, Integrations, Billing/Plans, Nothing was confusing
What would have made onboarding easier? (long text, optional)
Overall Onboarding Experience (rating, required)
Email for follow-up support (optional) (email, optional)
