Subscription Box Cancellation Reason Survey

Subscription Box Cancellation Reason Survey — Form Fields

This surveys template includes 7 fields. Capture cancellation reasons from subscribers to reduce churn and improve retention. Free to customize and use on ZenBuild.

• Subscription Box Type (dropdown selection, required) — options: Beauty/Skincare, Food/Snacks, Books, Fitness, Clothing, Pet, Gaming, Other
• Months Subscribed (number, required)
• Primary Reason for Cancelling (dropdown selection, required) — options: Too Expensive, Didn't Like Products, Accumulated Too Much, Moved, Forgot, Found Better Option
• What Could Have Kept You? (checkboxes, optional) — options: Lower Price, More Customization, Better Product Quality, Pause Option, More Variety
• Overall Subscription Satisfaction (rating, required)
• Would You Resubscribe? (multiple choice, required) — options: Yes, Maybe at Lower Price, No
• Final Feedback for the Brand (long text, optional)