Subscription Downgrade Request Capture Form

Subscription Downgrade Request Capture Form — Form Fields

This sales template includes 10 fields. Capture and process customer requests to downgrade their subscription to understand churn risk and retention opportunities. Free to customize and use on ZenBuild.

• Customer Name (text, required)
• Email Address (email, required)
• Company Name (text, required)
• Current Plan (dropdown selection, required) — options: Enterprise, Professional, Starter, Plus
• Requested Downgrade To (dropdown selection, required) — options: Professional, Starter, Plus, Cancel entirely
• Primary Reason for Downgrade (dropdown selection, required) — options: Too expensive, Not using enough features, Business downsizing, Switching to competitor, Temporary cost reduction, Other
• Additional Context (long text, optional)
• Open to a Retention Offer? (dropdown selection, required) — options: Yes, Maybe, No
• When Do You Need the Change? (dropdown selection, required) — options: Immediately, At next renewal, Specific date
• Specific Date (if applicable) (text, optional)