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Tech Support Ticket Resolution Feedback - Free Feedback Template | ZenBuild | ZenBuild

Templates→Feedback→Tech Support Ticket Resolution Feedback

Tech Support Ticket Resolution Feedback

Rate the quality and helpfulness of technical support after a resolved ticket.

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Tech Support Ticket Resolution Feedback — Form Fields

This feedback template includes 11 fields. Rate the quality and helpfulness of technical support after a resolved ticket. Free to customize and use on ZenBuild.

Your Name (text, required)
Email (email, required)
Ticket Reference Number (text, required)
Issue Category (dropdown selection, required) — options: Hardware, Software, Network, Account access, Billing, Other
Was your issue resolved? (multiple choice, required) — options: Fully resolved, Partially resolved, Not resolved
Support Agent Knowledge (rating, required)
Response Time (rating, required)
Communication Quality (rating, required)
Overall Experience (rating, required)
Describe your support experience (long text, optional)
Would you contact support again for help? (multiple choice, required) — options: Yes, No, Only if necessary