Telecom Customer Service Call Feedback Form — Form Fields
This feedback template includes 9 fields. Capture customer feedback immediately after a customer service call with a telecom provider. Free to customize and use on ZenBuild.
Reason for calling (dropdown selection, required) — options: Billing Issue, Technical Support, Plan Changes, New Service, Cancellation, General Question
Agent Professionalism (rating, required)
Time on Hold Before Reaching Agent (rating, required)
Issue Resolution Quality (rating, required)
Overall Call Experience (rating, required)
Was your issue resolved on this call? (multiple choice, required) — options: Yes, completely, Partially, No, need to call back, No, unresolved
Did the agent offer any additional help or offers? (multiple choice, required) — options: Yes, No
Additional comments about this call (long text, optional)
Would you recommend contacting this support line to others? (multiple choice, required) — options: Yes, No, It depends on the issue
